Last Updated: April 28, 2025
This Privacy Policy (“Policy”) describes how United Safe Van Lines, Corp. and its affiliates and subsidiaries (collectively, “United Safe Van Lines”, “we”, or “us”) collects, uses, and discloses personal information about individuals who use our websites (“Site”) or who otherwise interact with us via our mobile application (collectively, our “Services”).
COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
In this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available as defined by applicable privacy legislation or is anonymized.
We collect Personal Information directly from you that you voluntarily share with us through the Services, indirectly from you through technology (e.g., your activity on the Services), and from United Safe Van Lines service providers, moving professionals, and business partners.
In the past twelve months, United Safe Van Lines has processed the following categories of Personal Information for the following purposes:
| Personal Information | Examples | How and Why We Use Personal Information | How and Why We Disclose Personal Information |
| Identifiers and Non-Public Personal Information | Full name, contact details, user account information, credit or debit card, social security number, customer records, device identifier, IP address | Process and fulfill moving requests and orders, communicate with you, administer promotions, understand your needs and preferences, enhance your experience, evaluate and improve products and Services, protect the security or integrity of our Services and business | Service providers assisting with business operations, moving professionals fulfilling moving requests, Booking Partners supporting our Services, moving professional companies |
| Commercial Information | Records of moving services purchased or considered, other purchasing consumer histories and tendencies | Process and fulfill moving requests and orders, communicate with you, understand preferences and enhance experience, administer promotions, post booking or quote request information, evaluate and improve products and Services, protect the security or integrity of our Services and business | Service providers assisting with business operations, moving professionals fulfilling moving requests, Booking Partners supporting our Services, moving professional companies |
| Inferences and Customer Profiles | Information about preferences, household characteristics, buying behaviors or tendencies, voluntarily provided via surveys, ratings, or reviews | Understand preferences and enhance experience, evaluate and improve products and Services, protect the security or integrity of our Services and business | Service providers assisting with business operations |
| Internet Activity Information | Browsing and search history on our Services, information about interactions with Services and ads, mobile application usage information | Understand preferences and enhance experience, evaluate and improve products and Services, protect the security or integrity of our Services and business | Service providers assisting with business operations |
| Geolocation Data | Approximate location inferred from IP address or interaction with geotargeted ads, precise location of moving professionals using GPS | Understand preferences and enhance experience, evaluate and improve products and Services, protect the security or integrity of our Services and business | Service providers assisting with business operations, moving professional companies |
| Audio and Visual Information | Recorded customer service calls and chats, photos provided | Assist with moving requests, evaluate and improve products and Services, verify identity of moving professionals, photos of completed moves, protect the security or integrity of our Services and business. We create anonymous email addresses and phone numbers to facilitate and protect the privacy of communications between service providers and customers. All text messages, voice communications, and other interactions between service providers and customers are routed through these anonymous channels, and United Safe Van Lines can access, monitor, and analyze these communications. By using our Services, you grant us permission to access and monitor these communications. | Service providers assisting with business operations, moving professional companies |
| Professional or Employment-Related Information | Work experience, skills, LinkedIn/Professional profiles, other provided background information (Applies only to United Safe Van Lines service providers) | Process application for consideration to participate as a moving professional | Service providers assisting with business operations |
| Legally Protected Characteristics | Gender, date of birth | Process and fulfill moving requests and orders, understand preferences and enhance experience | Service providers assisting with business operations, moving professional companies |
| Sensitive Personal Information | Precise geolocation, social security number, driver’s license, state identification card, passport number, account log-in, financial account, debit card, credit card number with required security or access code, password, or credentials, contents of mail, email, and text messages | Verify identity of moving professionals, protect the security or integrity of our Services and business | Service providers assisting with business operations, moving professional companies |
In addition to the uses and disclosures described above, we may use and disclose Personal Information as necessary to comply with regulatory and legal requirements, cooperate with law enforcement, or as required by applicable law, court order, or governmental regulations. We also use Personal Information to maintain records, protect our rights and interests, resolve disputes, enforce policies, or prevent harm. Personal Information may be provided to professional advisors (e.g., accountants, auditors, lawyers) when necessary for their services. All Personal Information may be transferred to another company in the event of a sale, merger, or acquisition of our assets or business.
TRACKING TECHNOLOGIES AND COOKIES
We collect information through technology to enhance our ability to serve you. When you access and use the Services, or contact us or our service providers, we and our service providers collect information about you or your interactions with the Services.
a. Do We Use Cookies?
Cookies are small files that a website transfers to your device through a web browser to recognize your device and capture certain information. Our Services use cookies: (1) where necessary to run our Services, (2) to optimize functionality, including personalizing content and remembering preferences, (3) for analytics to understand how our Services are used, (4) to deliver relevant advertisements. We share cookie data with advertising vendors such as Google, Facebook, and Twitter. You can opt out of interest-based advertising via the Digital Advertising Alliance (DAA) at https://youradchoices.com/ or the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices/. You can also reject cookies through browser settings, though this may affect Service functionality. Learn more at www.allaboutcookies.org.
b. Web Beacons
We may include web beacons (pixel tags, web bugs, or clear GIFs) on our Services and in messages to track user movements, manage content, and monitor email open rates.
c. Session Monitoring
We and our service providers monitor and analyze how visitors use our Services to understand user behavior and improve our Services.
d. Your ‘Do Not Track’ Browser Setting
We do not support the Do Not Track (DNT) browser setting. We track online activities over time and across third-party websites using web beacons and third-party ad providers.
e. Social Networking Sites
If you log in through a social networking site (e.g., Facebook), we may collect your authentication token and account ID to provide access to your account on the Services.
INFORMATION FROM OR ABOUT OTHER PARTIES
a. Information You Provide About An External Party
Referrals: If you use our referral service, we may collect your friend’s name and email address to send a one-time email inviting them to visit our Services. We store this information only to send the email and track the referral program’s success.
Ratings: Profiles of moving professionals may include their name, ratings, and reviews provided by customers, visible to all users and on booking partners’ websites. If you provide a rating or review, we may post your first name, last name initial, and neighborhood name alongside it.
b. Information External Parties Provide About You
We may supplement information collected through the Services with records from third parties to enhance our ability to serve you and tailor content.
c. Information You Provide to a Third-Party / Third-Party Sites
Our Services include links to Third-Party Sites and plug-ins (e.g., Twitter buttons). We are not responsible for their information collection practices, which are governed by their privacy policies. Booking partners may share booking information (e.g., name, phone number) with us.
COMMUNICATIONS
a. Message Interception
If you call or text a moving professional or customer using the telephone number provided by United Safe Van Lines, we use our service provider, Twilio, to mask your number. United Safe Van Lines and Twilio receive and store call data, including date, time, phone numbers, and text message content. In-app messages are processed by our provider, Sendbird, which stores message data.
b. SMS Text Messaging Disclosure
By using the Services, you consent to receive communications, including text messages, calls, and push notifications, to the phone number provided. Standard carrier charges apply. You may receive operational and marketing communications, including prerecorded messages. You may opt out of promotional texts by replying “STOP” or contacting us, though opting out of all texts may impact Service use.
c. Communication Monitoring
We create anonymous email addresses and phone numbers to facilitate and protect communications between moving professionals and customers. By using our Services, you agree that United Safe Van Lines can access, monitor, and analyze these communications to ensure quality, safety, and generate performance reports.
INFORMATION RETENTION
We retain Personal Information for as long as necessary for the purposes described in this Policy or as authorized by law, including to manage operations, fulfill legal obligations, or protect our rights. Communication data is retained to generate performance reports and ensure compliance.
TARGETED ADVERTISING, SALES, AND SHARING OF PERSONAL INFORMATION
We share Identifiers, Personal Records, Internet Activity, Geolocation Data, and Inferences for targeted advertising, which may be considered “sales” or “sharing” under U.S. state privacy laws. These are shared with third-party advertisers and analytics vendors for relevant ads and analytics. We do not share text messaging opt-in data for third-party marketing. To opt out, see below.
UNITED STATES PRIVACY RIGHTS
To exercise your rights, submit a request to [email protected] with your registered email address. Requests are subject to identity and residency verification.
a. California Privacy Rights
Under the California Consumer Privacy Act (CCPA), you have the right to know, correct, delete, opt out of sales/sharing, limit sensitive data use, and avoid discrimination. Opt out via the “Do Not Sell or Share My Personal Information” link in the Site footer or use a Global Privacy Control signal. We offer financial incentives (e.g., discounts) for providing Personal Information, with terms provided at sign-up. Contact us to withdraw from such programs.
California Shine the Light: Request details about personal information shared with third parties for their direct marketing by emailing us with “California Shine the Light Request” in the subject line.
b. Other State Privacy Rights
Residents of Virginia, Colorado, and Connecticut have rights to access, correct, delete, opt out of targeted advertising/sales/profiling, and appeal decisions. Opt out of targeted advertising via the “Do Not Sell or Share My Personal Information” link.
c. Nevada Privacy Rights
We do not sell covered information as defined by Nevada law.
SWEEPSTAKES, CONTESTS, AND PROMOTIONS
Promotions may require Personal Information to register. By participating, you agree to the official rules, which may allow sponsors to use your name or likeness in marketing.
CHILDREN’S PRIVACY
Our Services are directed to individuals 16 and older. We do not collect information from anyone under 16.
INTERNATIONAL VISITORS
Our Services are based in the United States. Information may be transferred to or processed in the U.S. or other countries with different data protection laws.
SECURITY
We use industry-standard measures to protect Personal Information, including anonymous communication channels, but no method is 100% secure.
YOUR CHOICES
Update, correct, or delete your Personal Information via your account or by emailing [email protected]. Opt out of marketing emails via the “unsubscribe” link or by contacting us.
CONTACT US
Email: [email protected]
Mailing Address:
Attn: Manager
United Safe Van Lines
168 SE 1st St Suite 705, Miami, FL 33131
CHANGES TO THIS POLICY
We will post updates to this Policy on this page and modify the “Last Updated” date. Material changes affecting Personal Information use or disclosure will be prominently notified. Review this Policy periodically for updates.